TERMS & CONDITIONS
By booking an appointment, purchasing products, or using this website, you agree to the following terms and conditions.
Appointments & Booking
All appointments must be booked through the online booking system. A valid payment method may be required to secure your appointment. Appointment times are reserved specifically for you, and booking signifies agreement to all salon policies.
Deposits
Deposits are non-refundable and non-transferable unless otherwise stated. Deposits will be applied toward the total cost of your service.
Cancellations & Rescheduling
Appointments must be canceled or rescheduled within the timeframe outlined in our booking policies. Late cancellations, no-shows, or repeated rescheduling may result in forfeiture of your deposit and/or restrictions on future bookings.
Service Satisfaction
Any concerns regarding a service must be communicated within 48 hours of your appointment. Adjustments may be offered at the stylist’s discretion. Refunds are not provided for completed services.
Hair Extensions & Custom Wigs
All hair extension and custom wig purchases are final sale. Due to the nature of these products, returns, exchanges, and refunds are not accepted once the order has been processed or delivered.
Client Responsibility
Clients are responsible for accurately disclosing any allergies, sensitivities, scalp conditions, or other concerns prior to their appointment. Failure to disclose relevant information may affect service eligibility and results.
Photos & Marketing
Photos and videos may be taken before, during, or after services for educational, promotional, and marketing purposes. By booking, clients grant permission for these images to be used unless a written request to opt out is provided prior to the appointment.
Pricing
Prices are subject to change at any time without notice. The price listed at the time of booking will generally be honored unless additional services are requested.
Chargebacks & Payment Disputes
By booking an appointment or making a purchase, you acknowledge and agree to these terms. Clients agree to contact Adena Raphael Hair directly regarding any concerns before initiating a chargeback or payment dispute. Evidence including booking records, signed agreements, appointment notes, photos, messages, invoices, and payment confirmations may be used to contest disputes.
Right to Refuse Service
We reserve the right to refuse service to anyone for reasons including, but not limited to, repeated policy violations, inappropriate behavior, safety concerns, or failure to comply with salon policies.
Limitation of Liability
Adena Raphael Hair shall not be held liable for allergic reactions, pre-existing hair or scalp conditions, improper at-home maintenance, or damages resulting from failure to follow aftercare instructions.
Contact Information
929 - 293 4651
For questions regarding these Terms & Conditions, please contact us directly through the information provided on this website.