REFUND POLICY

At Adena Raphael Hair, we are committed to providing high-quality services, premium hair extensions, and custom-made wigs. Due to the nature of our services and products, the following refund policy applies to all bookings and purchases.

Service Refunds

All completed services are final sale. Refunds will not be issued for services that have been performed.

If you experience concerns regarding your service, you must notify us within 48 hours of your appointment. We may offer a corrective service at our discretion if it is determined that the issue resulted from the original installation.

Deposits

All deposits are non-refundable and non-transferable. Deposits secure your appointment time and compensate for reserved scheduling availability.

Hair Extension Sales

For sanitation and quality-control reasons, all hair extension sales are final.

Hair extensions may only be eligible for exchange if the product is received in its original condition, unused, unaltered, and the security seal, bundle ties, tags, and packaging remain completely intact. Any hair that has been opened, brushed, combed, cut, colored, washed, installed, or otherwise altered is not eligible for return or exchange.

Custom Wig Sales

All custom wig sales are final. Because each wig is made to order and customized specifically for the client, refunds, returns, and exchanges are not accepted.

Digital Products & Gift Cards

All digital products, gift cards, promotional credits, and prepaid services are non-refundable.

Appointment Cancellations

Clients who cancel, reschedule outside of policy guidelines, fail to attend their appointment, or arrive excessively late may forfeit their deposit and any associated booking fees.

Chargebacks & Payment Disputes

By purchasing products or booking services, clients agree to contact Adena Raphael Hair directly regarding any concerns before initiating a chargeback or payment dispute.

Any fraudulent chargeback or payment dispute may be contested using booking records, signed agreements, invoices, payment confirmations, communication records, appointment notes, photographs, and other supporting documentation.

Damaged or Incorrect Orders

If you receive an incorrect or damaged product, you must contact us within 48 hours of delivery and provide photos of the product and packaging. We will review the claim and determine an appropriate resolution.

For questions regarding this Refund Policy, please contact us before making a purchase or booking an appointment.

By purchasing products, paying a deposit, or booking a service, you acknowledge that you have read and agree to this Refund Policy.